We are not able to look up passwords, but you can manage your password with a few simple steps

Reset your password

  1. After you have read these instructions go back to our password reset page.
  2. Enter your User Name and click Recover.
  3. Within about 5 minutes you will receive an email titled "TSBVISTP Password Reset Token."
  4. Click on the "Reset Password" link in the email. You will be taken to a page with a message announcing that you should check your email once more for your new password. This second email may also take a few minutes.
  5. Use the computer generated password from this second email to log in. We recommend that you copy and paste the password into the log in screen.

Change your password to something more memorable

To change your password from the computer generated gobbledygook (or at any time): Once you are logged in, click on "Change Password for..." in the upper-right hand corner of the screen (the 4th tab item for keyboard users).

  1. Then, enter your current password (If you just reset your password, this will be the randomly generated text from the last email).
  2. Enter your new password twice.
  3. Click the Change password button.